Accessibility statement

Get help with technology is a service from the Department for Education.

We designed it using GOV.UK accessible design principles.

Throughout most of the service, users should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate using just a keyboard
  • navigate using speech recognition software
  • listen to the content using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

What to do if you cannot access parts of this service

If you need information in a different format, such as an accessible PDF, large print, easy read or an audio recording or braille, email COVID.TECHNOLOGY@education.gov.uk and we’ll respond to you within 3 working days.

AbilityNet has advice on making your device easier to use if you have a disability. They also have a free helpline: 0800 048 7642 and you can also email enquiries@abilitynet.org.uk.

Reporting accessibility problems

If you want to tell us about problems you’ve had using this service, or to give us feedback, email COVID.TECHNOLOGY@education.gov.uk and put ‘Accessibility problem’ in your subject line.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, you can contact the quality Advisory and Support Service (EASS).

Technical information about this web applications accessibility

The Department for Education is committed to making web services accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We’ll continue to improve accessibility

This statement was prepared on 27 August 2020. We’ll continue to test the accessibility of this pilot service as it develops over the summer.