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Accessibility statement for Get help with technology

Get help with technology is a service from the Department for Education. We designed it using GOV.UK accessible design principles.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate using just a keyboard
  • navigate using speech recognition software
  • listen to the content using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

What to do if you cannot access parts of this service

If you need information in a different format, email COVID.TECHNOLOGY@education.gov.uk and we’ll respond to you within 3 working days. It will help us if you can tell us what assistive technology you use.

AbilityNet has advice on making your device easier to use if you have a disability. They have a free helpline on 0800 048 7642. You can also email: enquiries@abilitynet.org.uk

Reporting accessibility problems

If you want to tell us about problems you’ve had using this service, or to give us feedback, email: COVID.TECHNOLOGY@education.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The service was fully tested on 6 December 2021 and is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

The Department for Education is committed to making web services accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We’ll continue to improve accessibility

This statement was prepared on 6 December 2021. We’ll continue to test the accessibility of this service as it develops.