Get support guides for laptops, tablets and 4G wireless routers
Many vulnerable and disadvantaged children and young people in England do not have access to a laptop, tablet or internet connection. The Department for Education (DfE) is offering support to help children, young people and families access remote education and social care during coronavirus (COVID-19).
The DfE is working with delivery partners to supply local authorities, academy trusts, further education providers and schools with laptops, tablets and connectivity packages.
Find out who is eligible for devices and why the DfE is providing them.
Find out how we estimated device requirements and how to query an allocation.
How to order laptops and tablets for disadvantaged children and young people during the pandemic.
Get the technical specifications of the laptops and tablets we offer. This information can help you and your IT support to make the right choice of device and settings for your needs.
Guidance for Microsoft Windows devices provided with safeguarding and mobile device management software and how to install your own.
Guidance on how to enrol Google Chromebooks on your domain, how to install Cisco Umbrella content filtering, and set up instructions for local authorities, trusts, further education providers and schools.
Find out how to enrol your iPads in Apple School Manager (ASM), set up your iPads and make the most out of them.
Find out how 4G wireless routers are secured, how much data users get, how long the contract is and records you should keep.
Guidance on who owns devices, and information on insuring devices, asset management and loan agreements.
Find out how to support your users and get the help you need with laptops, tablets and 4G wireless routers.
Find out how to get a replacement for a faulty laptop, tablet or 4G wireless router, the cost to replace a damaged device, how to service and repair an iPad and other warranty details.
Information on content filtering, privacy policies and mobile device management to ensure devices are used appropriately by young people and families.
Find out how local authorities can set up a Google domain for care leavers and children with a social worker.
Guidance to be shared with students and families using the devices
User guidance for Microsoft Windows devices to share with children, young people and their carers.
User guidance for Google Chromebooks to share with children, young people and their carers.
User guidance for 4G wireless routers to share with children, young people and their carers.