How to get started with your 4G wireless router

User guidance for 4G wireless routers to share with children, young people and their carers.

Contents


All 4G wireless routers come with SIM cards that provide data until 31 July 2021. To continue using routers after this date, you must reset them and replace their SIM cards.

You should make young people and families aware that:

  • SIM cards will work until 31 July 2021
  • routers need to be reset by the trust, local authority or school which sent the device to them, before inserting another SIM card
  • once the 20GB limit has been reached the device will no longer connect to the internet
  • they should not attempt to reset their own router, otherwise it will stop working

What you get

Each bundle contains:

  • 4G wireless router
  • battery (with approximately 25% charge)
  • charging cable (micro-USB)
  • quick start guides

Step-by-step instructions for each type of router are provided below. These PDFs can be given by schools or local authorities to users to help them get online.

Setting up a Huawei router

The label inside the cover of each device contains the:

  • wifi network name (SSID)
  • password (wifi key - this is case sensitive)

If a user is directed to the Huawei site to log in with an admin password during setup, this may be due to an issue with the SIM. Find out how to resolve technical issues.

The label inside the cover of each device contains the:

  • wifi network name (SSID)
  • password (this is case sensitive)

The label inside the cover of each device contains the:

  • wifi network name (SSID)
  • password (this is case sensitive)

Technical support

For technical support, children and families should contact the trust, local authority or school which sent them the router. They can help with setting up routers or raising an issue if there's a problem with the router or SIM card.

For local authorities and trusts

You can check the status of each router and if needed, raise an issue via the Support Portal. Login details will have been provided when you placed your order, but if you’re unable to access, contact us.

For schools and colleges

You can check the status of each router in the Support Portal. If you need to raise an issue, you will need to ask your trust or local authority to do this on your behalf. Contact us if you’re unsure who to contact.

Staying safe online

4G wireless routers provided by DfE use a filtering system that blocks inappropriate content and limits searching to the ‘Safe Search’ supported by popular search engines. The router is also set up to comply with privacy and human rights legislation.

Users should get in touch with their school or local authority contact if they’re unable to access content required for remote education.

Safeguarding resources

These resources include detailed guidance for schools and colleges on safe remote education, virtual lessons, and live streaming. There's also information on how to make sure children and young people are safe online.

In conversations with parents, carers, and children you should emphasise the importance of a safe online environment and offer support and advice on how to create this. It is also important that children, parents, carers, and school staff are clear on what the reporting mechanisms are if they have any concerns regarding online safety.

If a child is worried or needs support, they can call Childline (0800 1111), download their ‘For Me’ app or visit the website: https://www.childline.org.uk/.