Warning Ordering is now closed. You can no longer place new orders. You can still access your account to track existing orders.

Guide to resetting Windows laptops and tablets


  1. Before you start
  2. Get local admin and BIOS passwords
  3. Reset the BIOS password
  4. Unlock recovery mode
  5. Reset the device
  6. Apply your own settings
  7. Additional support

6. Apply your own settings

After resetting devices, you should apply your own security settings and set up content filtering to ensure they’re safe for users.

For more information on how to do this, read our guidance on preparing standard Microsoft Windows laptops and tablets.

Guidance on Keeping Children Safe in Education provides online safety resources, including:


Additional support


Reset the device