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Guide to resetting Windows laptops and tablets

Contents

  1. Before you start
  2. Get local admin and BIOS passwords
  3. Reset the BIOS password
  4. Unlock recovery mode
  5. Reset the device
  6. Apply your own settings
  7. Additional support

3. Reset the BIOS password

To reset devices, you need to access the device BIOS and reset the password.

When you’ve completed this stage, remember to work through the rest of the guidance to the end.

How to access the BIOS for your device

If your specific device is not listed below, follow the instructions for other makes and models.

If you have any issues during this process, take screenshots of the stage(s) you’re unable to complete and contact us for technical support.

Access BIOS

  1. From the Windows Start menu, select the power icon.
  2. Hold down ‘Shift’ and select ‘Restart’.
  3. When the ‘Choose an option’ screen appears, select ‘Troubleshoot’.
  4. On the ‘Advanced Options’ screen, select ‘UEFI Firmware settings’.
  5. Select ‘Restart’.
  6. The device will boot into BIOS.

Reset BIOS Password

Check if your organisation has security policies that you need to follow before resetting and storing your passwords.

  1. Enter the BIOS password (case sensitive).
  2. Select the ‘Security’ tab and ‘Set Supervisor Password’.
  3. Enter the current BIOS password when asked.
  4. Enter and confirm your new password, or leave this blank.
  5. Press ‘Enter’ and when you see ‘Changes have been saved’, select ‘Continue’.
  6. Press F10 to save and exit – confirm by selecting ‘Yes’.

Access BIOS

  1. From the Windows Start menu, select the power icon.
  2. Hold down ‘Shift’ and select ‘Restart’.
  3. When the ‘Choose an option’ screen appears, select ‘Troubleshoot’.
  4. On the ‘Advanced Options’ screen, select ‘UEFI Firmware settings’.
  5. Select ‘Restart’.
  6. The device will boot into BIOS.

Reset BIOS Password

Check if your organisation has security policies that you need to follow before resetting and storing your passwords.

  1. Enter the BIOS password (case sensitive).
  2. Press F7 for Advanced Mode.
  3. Select the ‘Security’ tab and ‘Setup Administrator Password’.
  4. Enter and confirm your new password, or leave this blank.
  5. Select the ‘Save & Exit’ tab.
  6. Select ‘Save Changes and Exit’, then confirm when prompted.

Access BIOS

  1. If the device is on, shut it down fully from the Windows Start menu.
  2. Press the power button and immediately press F2 key repeatedly (multiple presses, not holding the key down).
  3. Keep pressing the F2 key until you’re prompted for the ‘Supervisor Password’.
  4. If you’re not asked for this password, you may not have timed pressing F2 correctly – shut the device down fully and try again.

Reset BIOS Password

Check if your organisation has security policies that you need to follow before resetting and storing your passwords.

  1. Enter the BIOS password (case sensitive).
  2. Select the ‘Security’ tab and ‘Administrator Password’.
  3. If asked, enter the current BIOS password.
  4. Enter and confirm your new password, or leave this blank.
  5. Select the ‘Exit’ menu.
  6. Select ‘Save Changes and Exit’, then confirm if prompted.

Access BIOS

  1. If the device is on, shut it down fully from the Windows Start menu.
  2. Press the power button and immediately press F2 key repeatedly (multiple presses, not holding the key down).
  3. Keep pressing the F2 key until you’re prompted for the ‘Supervisor Password’.
  4. If you’re not asked for this password, you may not have timed pressing F2 correctly – shut the device down fully and try again.

Reset BIOS Password

Check if your organisation has security policies that you need to follow before resetting and storing your passwords.

  1. Enter the BIOS password (case sensitive) and press ‘Enter’.
  2. Choose the ‘Security Menu’ and select ‘Supervisor - Registered’.
  3. Enter the current BIOS password when asked.
  4. Enter and confirm your new password, or leave this blank, then press ‘Enter’.
  5. Press F10 to save and exit – confirm by selecting ‘Yes’.

A ‘BIOS Unlock’ app is required for Dynabook R50 laptops. To download this executable file, go to view your device details and select the ‘show’ link under ‘View your BIOS/admin passwords and hardware hash’.

If you’re unable to do this, email COVID.TECHNOLOGY@education.gov.uk with ‘Dynabook R50 BIOS’ as the subject line.

Once the file has been downloaded, right-click it and select ‘Run as administrator’. Follow the on-screen instructions to reset the BIOS password.

Access BIOS

  1. From the Windows Start menu, select the power icon.
  2. Hold down ‘Shift’ and select ‘Restart’.
  3. When the ‘Choose an option’ screen appears, select ‘Troubleshoot’.
  4. On the ‘Advanced Options’ screen, select ‘UEFI Firmware settings’.
  5. Select ‘Restart’.
  6. The device will boot into BIOS.

Reset BIOS Password

Check if your organisation has security policies that you need to follow before resetting and storing your passwords.

  1. Enter the BIOS password (case sensitive).
  2. Select the ‘Security’ tab and ‘Setup Administrator Password’.
  3. Enter the current BIOS password when asked.
  4. Enter and confirm your new password, or leave this blank. If you leave this blank, press ‘Enter’ when asked ‘Clear Old Password. Continue?’.
  5. Press F10 to save and exit – confirm by selecting ‘Yes’.

Access BIOS

  1. From the Windows Start menu, select the power icon.
  2. Hold down ‘Shift’ and select ‘Restart’.
  3. When the ‘Choose an option’ screen appears, select ‘Troubleshoot’.
  4. On the ‘Advanced Options’ screen, select ‘UEFI Firmware settings’.
  5. Select ‘Restart’.
  6. The device will boot into BIOS.

Reset BIOS Password

Check if your organisation has security policies that you need to follow before resetting and storing your passwords.

  1. Enter the BIOS password (case sensitive).
  2. Select the ‘Security’ tab and ‘Setup Administrator Password’.
  3. Enter the current BIOS password when asked.
  4. Enter and confirm your new password, or leave this blank. If you leave this blank, press ‘Enter’ when asked ‘Clear Old Password. Continue?’.
  5. Press F10 to save and exit – confirm by selecting ‘Yes’.

Access BIOS

When the device is powered off, press the power button then repeatedly press F10, or:

  1. From the Windows Start menu, select the power icon.
  2. Hold down ‘Shift’ and select ‘Restart’.
  3. When the ‘Choose an option’ screen appears, select ‘Troubleshoot’.
  4. On the ‘Advanced Options’ screen, select ‘UEFI Firmware settings’.
  5. Select ‘Restart’.
  6. The device will boot into BIOS.

Reset BIOS Password

Check if your organisation has security policies that you need to follow before resetting and storing your passwords.

  1. Enter the BIOS password (case sensitive).
  2. Select the ‘Security’ menu and ‘Administrator Password’.
  3. Enter the current BIOS password when asked.
  4. Enter and confirm your new password, or leave this blank.
  5. Select the ‘Exit’ menu.
  6. Select ‘Save Changes and Exit’, then confirm when prompted.

Access BIOS

  1. From the Windows Start menu, select the power icon.
  2. Hold down ‘Shift’ and select ‘Restart’.
  3. When the ‘Choose an option’ screen appears, select ‘Troubleshoot’.
  4. On the ‘Advanced Options’ screen, select ‘UEFI Firmware settings’.
  5. Select ‘Restart’.
  6. The device will boot into BIOS.

Reset BIOS Password

Check if your organisation has security policies that you need to follow before resetting and storing your passwords.

  1. Enter the BIOS password (case sensitive).
  2. Select the ‘Security’ tab and ‘Setup Administrator Password’.
  3. If asked, enter the current BIOS password.
  4. Enter and confirm your new password, or leave this blank.
  5. Press ‘Enter’ when you see ‘Changes have been saved’.
  6. Press F10 to save and exit – confirm by selecting ‘Yes’.

Access BIOS

When the device is powered off, hold down the volume up (+) button while pressing the power button, or:

  1. From the Windows Start menu, select the power icon.
  2. Hold down ‘Shift’ and select ‘Restart’.
  3. When the ‘Choose an option’ screen appears, select ‘Troubleshoot’.
  4. Select ‘UEFI’ then ‘Firmware Settings’.
  5. Select ‘Restart’.
  6. The device will boot into BIOS.

Reset BIOS Password

Check if your organisation has security policies that you need to follow before resetting and storing your passwords.

  1. Enter the BIOS password (case sensitive).
  2. Select the ‘Security’ menu and ‘UEFI Password’.
  3. Enter the current BIOS password when asked.
  4. Enter and confirm your new password, or leave this blank.
  5. Select ‘Yes’.
  6. Select ‘OK’ when you see ‘Changes have been saved’.
  7. Select the ‘Exit’ menu and choose ‘Restart Now’.

Other makes and models

Access BIOS

  1. From the Windows Start menu, select the power icon.
  2. Hold down ‘Shift’ and select ‘Restart’.
  3. When the ‘Choose an option’ screen appears, select ‘Troubleshoot’.
  4. On the ‘Advanced Options’ screen, select ‘UEFI Firmware settings’.
  5. Select ‘Restart’.
  6. The device will boot into BIOS – you may be required to select ‘Unlock’.

Reset BIOS Password

Check if your organisation has security policies that you need to follow before resetting and storing your passwords.

  1. Enter the BIOS password (case sensitive).
  2. Select the ‘Security’ menu and the option that resembles ‘Administrator Password’.
  3. If asked, enter the current BIOS password.
  4. Enter and confirm your new password, or leave this blank.
  5. Select the ‘Exit’ menu.
  6. Select ‘Save Changes and Exit’, then confirm if prompted.

Help us improve these instructions

If you have any suggestions for making these steps easier to follow for other users, email COVID.TECHNOLOGY@education.gov.uk using the subject line ‘Improve Reset Guide’. Include the make and model of your device(s) and any screenshots that will help with the explanation.


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Unlock recovery mode


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Get local admin and BIOS passwords