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Guide to resetting Windows laptops and tablets


  1. Before you start
  2. Get local admin and BIOS passwords
  3. Reset the BIOS password
  4. Unlock recovery mode
  5. Reset the device
  6. Apply your own settings
  7. Additional support

5. Reset the device

Your device is now ready to be reset to factory settings. This will usually take between 40 and 60 minutes.

Enter recovery mode

Open the Windows Start menu and select the power button. While holding down ‘Shift’ select ‘Restart’.

The device should restart to a blue recovery mode screen.

If the above method is not successful, try pressing and holding the following keys while your device is booting:

  • Acer – F2.
  • ASUS – F9.
  • Dell – F8.
  • Dynabook – 0 (zero).
  • HP – F11.
  • Lenovo – FN+F11 at the same time.

Consult the manufacturer’s guidance for specific instructions if the methods above do not work.

Perform a factory reset

From the recovery mode menu:

  1. Select ‘Troubleshoot’ and select ‘Reset this PC’ – if you’re asked where to reinstall Windows, select ‘Local Reinstall’.
  2. Select ‘Remove everything’ – your screen may go blank for a short period after this.
  3. When asked if you want to keep this PC set up for your workspace, select ‘No’.
  4. Select ‘Clean the drive fully’ and select ‘Reset’ when prompted.

The device will now enter the reset process – this usually takes between 40 and 60 minutes.

If you cannot complete these steps, the BIOS password process may not have been completed correctly. Revisit step 2 of this guide, or contact us if you require additional support.

The reset is complete when you see either the Windows setup screen or a black screen with white text asking if you wish to remove the TPM (Trusted Platform Module). This is up to your organisation’s preferences and not part of our reset guidance.


Apply your own settings


Unlock recovery mode