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Guide to resetting Windows laptops and tablets

Contents

  1. Before you start
  2. Get local admin and BIOS passwords
  3. Reset the BIOS password
  4. Unlock recovery mode
  5. Reset the device
  6. Apply your own settings
  7. Additional support

4. Unlock recovery mode

To enable the recovery partition, log out as a local user and log in as the administrator.

Administrator login details

Once logged in as administrator, follow the steps below:

  1. Open the Windows start menu and type ‘cmd’ into the search box.
  2. Right-select on ‘Command prompt’ and click ‘Run as administrator’.
  3. If asked ‘Do you want to allow this app to make changes to your device?’, select ‘Yes’.
  4. Within the command prompt window, type ‘reagentc /enable’ and press ‘Enter’ – after several seconds the output should say ‘Operation Successful’.
  5. Type ‘reagentc /boottore’ and press ‘Enter’ – after several seconds the output should say ‘Operation Successful’.
  6. To check the status of the recovery partition, type ‘reagentc /info’ and press ‘Enter’ – after several seconds the output should say ‘Enabled’.

Next

Reset the device


Previous

Reset the BIOS password