Parents, carers, children and young people
Parents, carers, children and young people cannot apply for laptops, tablets or internet access. You should contact your school, college or further education institution for help accessing remote education.
How and when to order DfE laptops and tablets during the pandemic
This guidance explains how to order laptops and tablets through the Get help with technology.
Step 1 Get set up to order
DfE asked local authorities (LAs) and academy trusts to use the Get help with technology service to tell us if they wanted to:
- let schools place their own orders
- place orders centrally on behalf of schools
Further education institutions can place their own orders.
If you’ve been nominated to place an order, you should have received an email inviting you to the Get help with technology service where you can:
- amend existing contact information
- add additional contacts to place orders
- view your device allocation
Step 2 Choose devices and provide technical information
We may need some technical information from you before you can order, so we recommend choosing the types of devices and the settings you want before you’re invited to order.
The device types (depending on availability) are:
- Microsoft Windows laptops
- Microsoft Windows tablets (with or without keyboards)
- Google Chromebooks
- Apple iPads
Microsoft Windows laptops and tablets
When you order you’ll be asked whether or not you want to have DfE settings installed.
Not having DfE settings installed
These ‘DfE Standard’ devices are provided with factory settings. Schools, colleges, further education institutions, trusts or LAs should configure them at their own cost before lending them to students. This means installing preferred safeguarding measures and bringing them into an existing device management framework.
Having DfE settings installed
These ‘DfE Restricted’ devices are set up with content filtering and MDM software before delivery. They’re not configurable, and there are limitations on downloading software and changing strict content filters that may prevent some browsers and conferencing tools from functioning. Our guidance explains when these DfE restrictions will expire and when you will need to apply your own security settings.
Read more information about preparing Microsoft devices for pupils, including how to access the local admin and BIOS passwords you’ll need to reset devices.
You need to sign in to the Get help with technology service and provide the following information before you can order Google Chromebooks:
- the school, college or further education institution’s Google domain for G Suite for Education
- a recovery email address, which must be on a different domain to the school, college or further education institution’s domain
If you’re not sure how to find this information, you should ask your IT support for help.
If the school or college you’re ordering for does not currently use an education platform, you can apply for DfE-funded support to get access to either G Suite for Education or Office 365 Education.
Read more information about preparing Google Chromebooks for pupils.
During the ordering process, we’ll ask for your Apple School Manager (ASM) Organisation ID. We recommend you find this ID in advance to avoid any delay in ordering.
It’s a 7 to 8 digit number that can be found by following these steps:
- Visit https://school.apple.com to sign in to Apple School Manager
- Click on ‘Settings’ in the bottom left-hand corner
- Click on ‘Enrolment Information’ in the ‘Institution Settings’ section. The Organisation ID (also known as an Apple School Manager ID) will be in the right-hand pane.
If you have any problems finding this information, you should ask your IT support for help.
Read more information about preparing Apple iPads for pupils.
View the full specifications of all of these devices.
Step 3 Order devices when you’re invited to
All schools, colleges and eligible further education institutions in England have been invited to order through the Get help with technology service.
What happens when you’re invited to order
You’ll be asked to sign in to the Get help with technology service to check your allocation, and you’ll then be guided to a website called TechSource where you’ll place your order. You can order your full allocation in one go, or in multiple orders. It’s important not to order more than your allocation. If you do, your whole order will be cancelled.
Once you select the devices you want to order, you’ll be asked to confirm delivery and contact details.
Get devices for specific circumstances
Devices can be requested at any time for disadvantaged pupils and students:
- in any year group who have been advised to shield because they (or someone they live with) are clinically extremely vulnerable
- in any year group, including 16 to 19 education, attending a hospital school
Contact us to make a request. Do not submit any personally identifiable information about pupils that we do not need to process your support query. If we receive a request that contains such information, we’ll ask you to resend it.
Step 4 Receive your order
Most devices will be delivered within 5 working days of an order being confirmed, subject to stock availability. For large orders (more than 150 devices), we’ll call the main delivery contact to arrange delivery.
All devices will be owned by the schools, colleges, further education institutions or or academy trusts that receive them. It is their responsibility to lend the devices to those who need them.
After receiving devices and preparing them for use by pupils and students, schools, colleges and further education institutions can:
- arrange for them to be collected by families
- organise for them to be delivered to pupils’ and students’ homes
All distribution should be done in accordance with the social distancing guidelines relevant to your local area.
The Support Portal provides information on how to request admin passwords for all DfE restricted devices. You can also request a replacement for a faulty Google Chromebook or Microsoft Windows laptop or tablet. Use Apple’s service to check the warranty status of a faulty iPad and get support.
Find out how to get further help with your devices in our guidance.