Google Chromebooks setup guide

Guidance on how to enrol Google Chromebooks on your domain and information about software.


The person placing the Chromebook order will receive an email from, which includes important information about device setup.

We suggest you forward this email to the technical contact responsible for preparing Chromebooks.

This guidance is for Chromebooks provided through the Get help with technology programme, as well as new or refurbished devices a school or college receives through donations. Further information on erasing data from donated devices is available from the National Cyber Security Centre.

Getting a Google domain

If you do not have a Google domain, we recommend you set one up before placing your order for Chromebooks.

For Chromebooks linked to schools, local authorities should use the school’s domain so that children can access their remote education as well as social care. If the Chromebook is for a young person who’s not linked to a school, local authorities can set up a Google domain for care leavers and families with children that have a social worker.

How to enrol Chromebooks

When you order your Google Chromebooks you’re asked to provide your Google domain, which we use to link to your licences for the Google Admin console.

You need to enrol your Chromebooks so you can manage them remotely.

Before you enrol your devices, ensure that you have the correct number of Chrome licences available in your domain by going to ‘Devices’ > ‘Chrome devices’ and selecting the ‘Upgrades’ button in the top right.

First, create an organisational unit called ‘DfE Devices’ in your Google Admin Console, then follow these instructions to enrol your devices:

  1. Unbox multiple devices and turn on.
  2. Connect to WiFi.
  3. On the login screen press ‘ctrl’ + ‘alt’ + ‘e’ (or select ‘More options’ > ‘Enterprise Enrollment’).
  4. Enter credentials on enrolment screen (use credentials from an account on your domain).
  5. Wait for ‘Your Chromebook has been successfully enrolled’ and select ‘Next’.

Chromebook settings

Content filtering

Google Chromebooks provided by Get help with technology from October 2021 do not come with web filtering software. You should arrange your own security settings to ensure the devices are safe for children and young people to use.

Chromebooks provided before October 2021 through the Get help with technology programme came with the option of Cisco Umbrella content filtering. Licences for Cisco Umbrella that were provided by DfE are not intended to be a permanent solution. You should remove Cisco Umbrella from Chromebooks and enable alternative security settings as soon as possible. It’s your responsibility to ensure the online safety of the children and young people you’re providing devices to.


Chromebooks come with Chrome OS. This manages:

  • encryption
  • anti-malware
  • anti-virus

Chromebooks have the H1 Secure Microcontroller, which is Google’s version of TPM (Microsoft’s encrypted processor). This allows patching and OS updates to be installed more quickly, so it’s easier to keep devices up to date.

Children and young people can also use:

  • Google Docs
  • Google Sheets
  • Google Slides