Apple iPads setup guide

Find out how to enrol your iPads in Apple School Manager (ASM), set up your iPads and make the most out of them.


This guidance is written with reference to iPads provided through the Get help with technology programme. It also applies to any new or refurbished devices a school or college has received through donations. Further information about erasing data from donated devices is available from the National Cyber Security Centre.

What you get

Each iPad bundle contains:

  • 10 inch iPad with 32GB storage and a headphone port
  • USB charging cable
  • 3-point power adapter
  • a lightly padded neoprene sleeve

See the full device specification.

The simple protective sleeve you receive is ideal for storing the device.

The child or young person will need to take the device out of the sleeve to use it, so you may want to consider purchasing rigid iPad cases for in-use protection.

Find your Apple School Manager (ASM) Organisation ID

You will be asked for your Apple School Manager (ASM) when you order iPads. Follow these steps to find it:

  1. Log in to Apple School Manager
  2. Select 'Settings', then click Enrollment Information
  3. Look for your Organisation ID in the Enrollment Information pane

You should be enrolled in Apple School Manager to order iPads. Find out how to enrol in Apple School Manager.

Enrol DfE iPads in ASM using the reseller ID

You need to enter the reseller ID in Apple School Manager (ASM) before you can enrol the iPads in ASM to manage them. Contact us to get your reseller ID.

  1. Go to
  2. Enter your ASM ID to login
  3. Click ‘Settings’ in the bottom left-hand corner
  4. Click ‘Device Management Settings’
  5. In the ‘Customer Numbers’ section in the right-hand pane tap ‘Edit’
  6. Select ‘Reseller Number’ from the drop down box
  7. Enter your reseller ID and then click ‘Add’
  8. Once the number has been verified click ‘Done’

How to set up iPads

This Apple Education Deployment Guide is designed to help school IT leaders:

  • scope their deployment
  • prepare their environment
  • set up and deploy Apple devices
  • enable teachers to create engaging learning experiences with Apple tools.

It includes a checklist with project milestones, best practices for deployment scenarios and guidance on iPad using mobile data. It has links to additional resources including videos and Apple Professional Services.

Get help using your iPads

You can contact the Education Team at Apple directly to help guide and support you so that you can maximise the use of your iPads.

Email using the subject “DfE - Get help with technology programme”.

Apple also provide guidance and online events to help you use iPad features:

  • Quick Guides for Learning with Apple - From managing schedules and screen time to building a story, these guides help create productive learning environments by making the most of iPad and Mac built-in features.
  • Education Online Events - Events for UK leaders, teachers and IT staff. Explore the potential of technology for teaching and learning and how Apple supports with products and programmes for education.
  • Time-Saving Tips for Teachers - Discover fun and simple activities highlighting iPad built-in features and apps. Designed for teachers, these tips can help save time on many tasks teachers do daily.

What to do with a faulty iPad

Go to Apple service and repair to find out what to do if your device does not turn on when you receive it, develops a fault or is accidentally broken.

If you need further assistance, contact us.

User guidance for iPads

Apple provide easy-to-follow instructions in the box for users. What users can do on their iPads depends on how you have set them up in Apple School Manager.

See general user guidance on how to turn on and set up iPads.

Local authorities: Managing security settings

This guidance is for the small number of local authorities who received iPads with Jamf security settings in the 2020 summer term.

These security settings expire in July 2021 – see your original order to find the specific date. After this, the iPads will be unprotected and users will have unrestricted access to all content on the internet. It is your responsibility to ensure users of the iPads are appropriately safeguarded.