Apple iPads setup guide

Find out how to enrol your iPads in Apple School Manager (ASM), set up your iPads and make the most out of them.


This guidance is for iPads provided through the Get help with technology programme. It also applies to any new or refurbished devices a school or college has received through donations. Further information about erasing data from donated devices is available from the National Cyber Security Centre.

About iPad bundles

Each iPad bundle contained:

  • 10 inch iPad with 32GB storage and a headphone port
  • USB charging cable
  • 3-point power adapter
  • a lightly padded neoprene sleeve

See the full device specification.

The protective sleeve is ideal for storing the device but it’s worth thinking about buying rigid iPad cases.

Finding your Apple School Manager (ASM) Organisation ID

When you ordered iPads you were asked for your Apple School Manager (ASM). If you need to find this again, you can follow these steps:

  1. Log in to Apple School Manager
  2. Select ‘Settings’, then select ‘Enrollment Information’
  3. Look for your Organisation ID in the Enrollment Information pane

Find out how to enrol in Apple School Manager.

Enrol DfE iPads in ASM using the reseller ID

You need to enter the reseller ID in Apple School Manager (ASM) before you can enrol the iPads in ASM to manage them.

  1. Go to
  2. Enter your ASM ID to login
  3. Select ‘Settings’ in the bottom left-hand corner
  4. Select ‘Device Management Settings’
  5. In the ‘Customer Numbers’ section in the right-hand pane select ‘Edit’
  6. Select ‘Reseller Number’ from the drop down box
  7. Enter 892F050 and then select ‘Add’
  8. Once the number has been verified select ‘Done’

How to set up iPads

This Apple Education Deployment Guide is designed to help school IT leaders:

  • scope their deployment
  • prepare their environment
  • set up and deploy Apple devices
  • enable teachers to create engaging learning experiences with Apple tools

It includes a checklist with project milestones, best practices for deployment scenarios and guidance on iPad using mobile data. It has links to additional resources including videos and Apple Professional Services.

Get help using your iPads

You can contact the Education Team at Apple directly to help guide and support you in making the most of your iPads.

Email using the subject “DfE - Get help with technology programme”.

Apple also provides guidance and online events to help you use iPad features:

  • Quick Guides for Learning with Apple – From managing schedules and screen time to building a story, these guides help create productive learning environments by making the most of iPad and Mac built-in features.
  • Education Online Events – Events for UK leaders, teachers and IT staff. Explore the potential of technology for teaching and learning and how Apple supports with products and programmes for education.
  • Time-Saving Tips for Teachers – Discover fun and simple activities highlighting iPad built-in features and apps. Designed for teachers, these tips can help save time on many tasks teachers do daily.

What to do with a faulty iPad

Go to Apple service and repair to find out what to do if your device does not turn on, develops a fault or is accidentally broken.

If you need further assistance, contact us.

User guidance for iPads

Apple provides easy-to-follow instructions in the box for users. What users can do on their iPads depends on how they’re set up in Apple School Manager.

See general user guidance on how to turn on and set up iPads.

Local authorities: managing security settings

This guidance is for the small number of local authorities who received iPads with Jamf security settings in the 2020 summer term.

These security settings expired in July 2021 – see your original order to find the specific date. Beyond that date, it’s your responsibility to put restrictions in place to make sure users are protected.