Guide to collecting mobile information


  1. Overview
  2. Asking about mobile network, contracts and Pay-as-you-go (PAYG)
  3. Telling them about their offer
  4. Explaining our privacy policy
  5. Asking for account holder name and mobile number

1. Overview

This guide is for anyone who needs to use the Department for Education’s service to request a mobile data increase for disadvantaged children and young people.

It helps you tell people what’s available and collect the information you need to submit.

Who can get help

This scheme is open to:

  • school pupils in years 3 to 11
  • students in years 12 to 13 and further education

It’s only available to those who:

  • do not have access to a fixed broadband connection (the request may be unsuccessful if the account holder also has broadband)
  • cannot afford the additional data needed to access educational resources
  • have access to a mobile device that uses a participating network
  • are facing disruption to their face-to-face education

Some providers have extra conditions and not all of them support requests for students in years 12 and 13, or for students in further education. Check the network offers before making a request.

If your request does not meet all of these criteria, you may be able to request a 4G wireless router instead. Find out more about choosing help with internet access.

For anyone struggling with a poor broadband connection, you can direct them to Ofcom’s guidance on how to boost broadband.

What information you’ll need to collect

If you’re confident that a child meets all of the criteria listed above, you’ll need to collect the following information to request extra data for them:

  • the account holder’s name
  • their mobile number (a number beginning with ‘07’)
  • their mobile network
  • whether they pay monthly or pay as they go

You also need to explain our privacy policy to the account holder.

Submit the information you collect

You can submit information by using:

  • the ‘New request’ form on the service, making requests one at a time
  • an Excel Spreadsheet, which allows you to make multiple requests once you upload to the service


Asking about mobile network, contracts and Pay-as-you-go (PAYG)