How we look after personal information using the mobile device management on Microsoft Windows laptops and tablets
Who this information is for
This information is for:
- children, young people and care leavers
- parents and carers
How we use your personal information
The Get help with technology programme is run by the Department for Education (DfE). This privacy notice explains how it will use your personal information.
As part of the Get help with technology programme we need to be able to:
- keep children safe whilst they are online
- locate, disable and delete data from the laptop that is on loan, if it’s lost
For devices provided before October 2021, the DfE has installed mobile device management software. The mobile device management solution collects some personal information when it is implemented on the device.
Devices provided after October 2021 are delivered without any DfE-managed software installed.
About mobile device management on devices delivered before October 2021
The DfE is the data controller for the personal information collected when using mobile device management on a laptop or tablet provided through the Get help with technology programme.
The personal information collected will be:
- a device number for the laptop or tablet loaned or given to you
- your Internet Protocol (IP) address, which is a number linked to a device connected to a computer network
- addresses of websites visited when using the laptop or tablet
For these purposes, the personal information above is securely shared between the DfE and the mobile device management software providers (including their contracted partners), under agreements with the DfE.
Your name is not shared with the DfE or mobile device management software providers (including their contracted partners).
When we can use your personal information
To use your personal information we need to meet one (or more) conditions in the data protection legislation. For this service we can use your information as part of our legitimate interests to provide a safe and secure platform, including disabling laptops that may have been stolen.
How long we hold personal information
Personal information is held by the DfE and the protective software providers (including their contracted partners) for up to 2 years.
Who we share your personal information with
We only share your personal information with the protective software providers (and their contracted partners) under our agreement for the reasons described above, unless there is a legal requirement for us to share it.
Your individual rights
Under the Data Protection Act 2018, you’re entitled to ask if we hold information relating to you and ask for a copy, by making a ‘subject access request’.
For further information and how to request your data, use the ‘contact form’ under the ‘How to find out what personal information we hold about you’ section in the Personal Information Charter.
You can read further information about your data protection rights at the Information Commissioner’s Office.